A full order book does not mean the right enquiries are arriving. This category collects articles on how a website filters before the first phone call costs time: a form that asks what would otherwise be settled on the phone, an emergency service that can be found when it matters, an appointment request that does not get lost in an inbox. Alongside them the uncomfortable part: calls are lost long before the phone rings.
On this page you will find all posts on the topic “Enquiries and availability”. The newest posts are at the top.
Below each title there is a short text about it. Click on a post. Then you can read the whole text.
Above the list you also see the other topics. At the bottom, a link takes you back to all posts.
Video consultation before the site visit in the trades: what it is good for, fixed time slots, customer preparation, cost ranges and privacy for the video call.
Order books in the skilled trades are shrinking noticeably, according to the ZDH. Five steps that turn the website into an enquiry source of its own: services, enquiry route, service area, counting and the price conversation.
Why a booking calendar with fixed hours rarely works in the trades, and how time windows, callback windows and a stated reason prepare the measuring visit.
Emergency service on a trade website: a tappable phone number, clear time windows, a comprehensible pricing rule for call-outs and a named service area.
A number that cannot be tapped, a slow page, hidden opening hours: where a trade enquiry breaks off before anyone dials, and what a business can do here.
Three required fields, three picklists, one optional photo: which details qualify a trade enquiry and why processing it generally needs no consent.