Support, contracts and cancellation
What if the site goes down?
In short and in plain language
If your site goes down, we get an alert on our own. Then we look into it.
Often a restart is enough. Or we bring back the last backup.
We do not promise a set time for the fix. It depends on the cause.
Answer
The alert reaches us automatically and we look into it. In most cases a service restart or restoring the last backup is enough. We do not promise a fixed recovery time, because it depends on the cause.