Support, contracts and cancellation
Support is a contract of its own, not an appendix to the project. You can take it out at the end of the project, add it later or leave it out entirely and look after the site yourself. Which services sit in the project, and where support picks up, is described under websites for tradespeople.
In short and in plain language
On this page you will find questions and answers on the topic “Support, contracts and cancellation”.
Each question has its own page with the answer. Below the question you see the start of the answer. Click on a question. Then you can read the whole answer.
At the bottom, a link takes you back to all questions.
- Do I have to take out a support contract? No, after acceptance and full payment the website is yours either way. Without support, however, updates, backups and availability checks are down to you, and in our experience…
- How long am I tied in? Website support from 49 euros per month, hosting from 15 euros per month, local visibility from 290 euros per month and SEO support from 490 euros per month are each cancelable…
- What happens if I cancel? You receive a complete copy of the data, all credentials and, if you want it, help moving to the new provider. The domain is registered to your firm anyway and stays that way.
- Who changes opening hours or adds a new project? We do, as soon as you send a short message; small text changes and new project images are included in the support. If you would rather edit yourself, we set up an account and walk…
- What if the site goes down? The alert reaches us automatically and we look into it. In most cases a service restart or restoring the last backup is enough. We do not promise a fixed recovery time, because it…
- Can I extend the site later? Yes. Additional town pages, a careers page, a reference gallery or a form that pre-sorts enquiries can be added at any time. You receive a fixed price for that before any work…